From what I've seen of NZ helpdesks, most companies fit their round-peg small company needs into square-hole enterprise software, that, or simply rely on the noncommittal line "try our online help forum". Beetil is here to move the helpdesk experience online, and bring a simple AJAX-ian interface to the process of recording and resolving problems for customers, perfect for its target: companies with 5-20 employees, regularly servicing clients. Beetil charges a pay-as-you-go US$25/user/month with no contract. For that, you get a clean yet powerful online application with a basic public-facing interface, right off the bat, for your customers to enter problems, meaning you can have a proper helpdesk set up and running a couple of minutes after signing up for Beetil online - pretty nice if you're a small web app team rolling out a new product and want to offer professional-looking support that goes beyond a help forum for example. Beetil brings collaborative online features to helpdesk-ing: joint, wiki-style solutions to problems, and automatic suggestions linking a new problem with a previously solved problem are characteristic. In the video below: numerous suggested links appear after entering a problem, as the system digs up matching past incidents (and solutions):